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FAQ

Mizuworld is committed to offer you excellent products and services and this page contains commonly asked questions about our products and services. If you cannot find your question/answer here or anywhere else on our website, email us (enquiry@mizuworld.com) and we will usually reply within 24 hours.

 
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General
Why can't I find the plants I'm looking for on your website?
Our plants stock move very fast and may be sold out from time to time. Time and effort is spent in the cultivation of live plants and this is the nature of an agricultural business. If you are interested in something that is unavailable when you visit our website, contact us and we can place you on a wait list. We will notify you the moment they are available.

I do not reside in Singapore. Can I still place an order?

Yes. Our website caters to local and international hobbyists.

Can I cancel my order?

We regret to inform you that all orders placed on our website cannot be cancelled. However, they can be reviewed and amended on a case-by-case basis.

 

Ordering
How do I place an order?

Use our shopping cart to make your purchase (all relevant charges are calculated automatically).

You may also send us your order via email – sales@mizuworld.com with the following information:

• Your Name and Contact Number
• Product SKU & quantity
• Full delivery address


We will contact you to confirm your email order and advise you on the payment options.


Is there a minimum quantity I need to order?

There is currently no minimum order you need to make via our website. However, a larger order is more advantageous as the shipping rates work out to be cheaper.

 

Payment
What payment methods does Mizuworld accept?

We accept payments via the following:

  • All major credit/debit cards via Paypal (you do not have to be a Paypal member)
  • Funds from your Paypal account
  • International/local bank transfer to our UOB account (account number will be furnished)
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    Delivery
    What are the handling and delivery charges involved with placing an order?


    Local

  • Handling fee: SG$3.00 per order (fixed)
  • Delivery charge: SG$10.00 for first item
  • Additional item charge: SG$0.20 per item
  • Specific time delivery option ($10, optional)
  • FREE local delivery with minimum purchase of SGD$199.

    International
  • Handling fee: SG$3.00 per order (fixed)
  • Delivery charge: SG$24-$110 for first item (depending on your country location)
  • Additional item charge: SG$0.20 per item
  • All items are shipped via the method you choose (Express or regular airmail).

    All goods are professionally handled/packed to ensure that they remain intact during delivery.

    What is your delivery schedule?
    All local orders are delivered from Monday to Friday. We do not deliver on weekends and public holidays (special requests can be arranged but additional charges will apply).
    You may choose your preferred delivery day during checkout but please allow at least one working day for arrangement of your order to be delivered (ie. order today, deliver tomorrow). Cut off time for orders to be delivered the next day is 3pm daily.

  • Our deadline for international live plant orders is Saturday 5pm (GMT time). We will have the plants sorted, processed and packed for shipping on Monday.
    Orders placed after Saturday will go out on the next scheduled shipping date. Please understand that we need to consolidate our international orders each week, so there must be a cut-off point.
    To avoid delays, please ensure you order before the cut-off time.

     

    Substitutes/Returns

    What is Mizuworld's Substitution Policies?
    We may replace your live plant orders (if a particular plant you want happens to be not available when preparing it for delivery) with an available, close match. We will always contact you prior to making a replacement.
    All other non-live goods are not substituted.

    What is Mizuworld's Return Policies?
    All livestock purchased are neither returnable nor refundable.

    Request for returns/refunds on all other products are subject to the sole discretion of Mizuworld.

    We will not accept refunds/returns if:

    • Items are not returned in their original packaging.
    • Items are returned more than 7 days after delivery.
    • Items are not shipped via Express airmail.

     

     

    Plant Care

    How do I care for newly received plants?
    It is always a good practice to quarantine any newly received plants. It is recommended that you isolate the plants in a separate aquarium/bucket and float them to inspect for any snails/pests which you do not want to introduce into your aquarium.

    What should I do with the pots and rock wool that the plants come in?
    Plants are sold in plastic pots containing rock wool to protect the plants from damage. These should be removed when the plants are ready for planting in the substrate.
    The plants and the rock wool can be removed with a gentle squeeze. If the roots are too long and interferes with removing the plant out of a pot, trim them with a pair of sharp scissors or knife.

     


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    Great doing business with a customer-oriented Company. Ben is very…
    Rozainey (AQ: naturalmystic), 2008-10-29

    Kudos to Mizuworld and Ben for their great service!! All…
    Adrian, 2012-03-13
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